Terms and Conditions

Who may use Resqponder

Only authorized personnel of MDRRMO Rosales and its partner agencies, using the agency account MDRRMO set up for them.

The agency account

• It is shared by your agency's team. Keep the password within the agency and never share it outside.
• Ask MDRRMO to reset the password when someone leaves the team or a phone is lost. A reset signs out every phone.
• Log out of a phone the team doesn't control.
• What is done with the account is recorded, with the time.

Residents' information is confidential

• Use names, numbers, locations, photos and reports only for the response.
• Don't screenshot, copy, forward or post them, including in group chats outside the response. Never post them online.
• Don't contact residents for anything unrelated to the response.

Misusing personal information can be a crime under the Data Privacy Act, and can also have consequences under your agency's rules.

Responding to incidents

• Accept an incident only if your team can respond. If it can't, decline it quickly, so MDRRMO can send another team.
• Request backup when you need it. MDRRMO decides which teams to send.
• Follow your agency's protocols and MDRRMO's instructions.

Incident reports

• Reports must be true and complete. They are official MDRRMC records.
• Record casualties' details only as needed for the report.
• MDRRMO may correct a report before approving it, and says what it changed.

Evacuees (MSWD)

• Tell each person what is recorded and why before saving; the Log Evacuee screen says what to tell them.
• Record only what the form asks. For a child, record the details with a parent or guardian present.

Resqponder is a tool, not the only channel

• It depends on the phone, the internet connection, GPS and the server. Incidents can ring late, or not at all, when the phone is offline.
• The ring plays on the phone's alarm volume. Keep it up, and keep your radio on too.
• Maps, routes, distances and times are estimates. Roads can be closed or flooded; trust what you see.
• The AI guess can be wrong. Safety tips are general guidance; follow your training.

Changes and access

MDRRMO may change, pause or stop Resqponder, and may deactivate an account; that signs out its phones. These terms may be updated, with the date at the top.

Responsibility

MDRRMO works to keep Resqponder accurate and running, but provides it as it is. As far as Philippine law allows, MDRRMO Rosales is not responsible for losses caused by delays, outages, or problems with the phone or the internet connection.

Law that applies

These terms are governed by the laws of the Philippines.

Contact

Questions: call MDRRMO Rosales at #2441, or visit the MDRRMO office.