Terms and Conditions

ResQPulse doesn't replace calling for help

• ResQPulse helps you reach MDRRMO, but it depends on your phone, your internet connection, GPS and our servers, which can fail or be slow.
• We can't promise how fast help will arrive, or that every alert or report will get through. If a life is in danger, also call MDRRMO Rosales (#2441) or 911.
• Alerts can arrive late or not at all, for example when your phone is off or offline, or notifications are turned off. Listen to official announcements too.

Your account

• Give true and complete information, including a valid ID that is really yours. MDRRMO may decline an account it can't verify.
• Use one account per person.
• Keep your password and codes private. You are responsible for what is done with your account. Tell MDRRMO if you think someone else is using it.
• You must be 18 or older, or have a parent or guardian agree to these terms with you.

Use ResQPulse responsibly

Don't:

• send false, prank or test SOS alerts or reports;
• send photos that aren't of the emergency, or that are obscene or abusive;
• share other people's personal details unless they are needed to get help;
• pretend to be someone else, or use another person's account;
• harass MDRRMO staff or responders;
• try to break into, overload, copy or disrupt the app, the website or the server.

MDRRMO may block an account that breaks these rules, and may report serious misuse, such as false emergency reports, to the authorities under the laws and ordinances that apply.

What you send us

You keep your rights to the photos and words you send. You allow MDRRMO Rosales to use them to respond to emergencies, to keep records, and for training and planning. When we use them outside MDRRMO, we remove what identifies people. Only send what you have the right to share.

For MDRRMO staff

• Only authorized MDRRMO Rosales staff may use the web panel.
• Residents' information is confidential. Use it only for your work, don't copy or share it outside it, and never post it online. Misusing it can be a crime under the Data Privacy Act.
• What you do in the panel is recorded.

Information in the app

• Safety tips and first-aid steps are general guidance, not medical advice. In a medical emergency, call for help.
• Hotlines, evacuation centers and maps are kept as up to date as we can, but they can change. Distances are estimates.
• The AI photo check can be wrong. MDRRMO staff decide what happens with a report.

Changes and availability

• The app is free. We may change, pause or stop it, for example for maintenance.
• We may update these terms. We will show the date at the top, and ask you to agree again if a change is important.

Responsibility

We work to keep ResQPulse accurate and running, but we provide it as it is. As far as Philippine law allows, MDRRMO Rosales is not responsible for losses caused by delays, outages, wrong information from users, or problems with your phone or internet connection. Nothing in these terms takes away rights the law gives you.

Law that applies

These terms are governed by the laws of the Philippines.

Contact

Questions about these terms: call MDRRMO Rosales at #2441, or visit the MDRRMO office.